Download #VirginAtlantic presentation on Increasing customer engagement and delight in ancillary

Mr Alan Lias, Head of Loyalty, Virgin Atlantic presented at Ancillary Revenue World Europe 2011. His keynote address, “Increasing customer engagement and delight in ancillary, with a profit” is available for download now.

Download “Keynote Address: Increasing customer engagement and delight in ancillary, with a profit” here.

Ancillary Revenue World Europe 2012 is a cross industry forum for organisations to learn how ancillary revenue leaders from low-cost and full-service airlines, hotels, rail operators, cruise lines and attractions maximise new and existing ancillary revenue streams.

To find out more about this year’s event, please download a brochure here.