ADCB’s secret to true #customerloyalty #LWconf

Arup Mukhopadhyay, Head of Consumer Banking, Abu Dhabi Commercial Bank joined speakers from Orange-France Telecom and Sky IQ for a Panel session: Exploring key emerging trends in ‘Big Data’ at Loyalty World 2011.  The discussion covered using innovative techniques in exploratory analytics, using smart analytics to trigger new ideas in data analysis and the emergence of ‘in memory’ analytics.

Mr. Arup Mukhopadhyay serves as Head of Consumer Banking at ADCB Meethaq and at Abu Dhabi Commercial Bank P.J.S.C. Mr. Mukhopadhyay served as a Head of Retail Banking at Abu Dhabi Commercial Bank P.J.S.C.

Mr Mukhopadhyay spared a few moments of his time to answer these key questions:

What is the key trend changing the customer loyalty landscape?

What is the secret to true customer loyalty?

What is the most valuable thing you will take away from Loyalty World this year?

Watch the video below for the answers

Want more testimonials? Watch The North Face’s key trends changing the #customerloyalty landscape from Loyalty 2011 here

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