Development of mobile applications and technologies stays in-house at Westpac
The 2 apps were developed in-house by a team of 50 staff. Despite cutting jobs and shifting its IT operations overseas, Westpac believes in developing mobile applications and new solutions in-house. The close relationship between the developer and business community, used to develop these applications and technologies, is not something that can be developed by overseas contractors.
Westpac now has one million active mobile banking customers, taking the total number of group mobile customers to 1.3 million. The group has applications for mobile banking for the iPhone, iPad, Android and BlackBerry, although it does not expect to develop many new apps for the latter.
Areas of interest for technology development in Westpac include "future of connectivity", internal pilots of bring-your-own-device (BYOD); the rollout of the national broadband network, big data analytics; social networking and video.