#ITSM: People are the problem and the solution

Great read from Glen O’Donnell on the importance of ITSM and ‘Smart people doing stupid things’……….

We need ITSM because IT has rightfully earned an awful reputation for chaotic execution. It seems that IT is one of the most egregious demographic groups exemplifying human error and sloppiness. It is full of smart people doing dumb things. We in IT have a very serious problem.
One of my guiding principles in life is that every problem is a golden opportunity. Such is definitely the case in IT, especially in the I&O function. A stereotype of I&O is that we are smart, but narrow-minded. We don’t see the broad picture. We are "locally brilliant but globally stupid" as I like to say. There’s a reason we have this reputation. We’ve earned it. We can do better. I know, I’ve seen better. In fact, I’ve seen excellence and excellence is a beautiful thing.
Full article

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