reverse logistics

5 Secrets for Reducing Your Furniture Returns

5 Secrets for Reducing Your Furniture Returns

In furniture sales, claims and returns are perhaps the greatest threat to efficiency and profitability—not to mention customer loyalty. Are you satisfied with your claims and returns rate? If not, check out these five secrets, all proven to perform for your customers and your business: BUILD A WHITE GLOVE CULTURE Satisfaction starts on the truck, […]

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Live from #HomeDeliveryW: The Home Depot on the importance of an interconnected retail strategy

Live from #HomeDeliveryW: The Home Depot on the importance of an interconnected retail strategy

Direct fulfillment centers – supporting online business, information technology transformation and interconnected retail strategy Elliott Crain, Senior Manager-Direct Fulfillment Solutions, The Home Depot Tim Hourigan, President- Southern Division, The Home Depot At Home Delivery World’s first keynote of 2016, Tim and Elliot discussed how The Home Depot’s supply chain went from non-existent to one of […]

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Call for Guest Writers – Home Delivery World 2016

Call for Guest Writers – Home Delivery World 2016

Call for Guest Writers This opportunity is open to all would-be commentators from all corners of the home delivery industry – from students, bloggers and journalists, to researchers and academics. Join us at the Home Delivery World 2016 for 2 days in Atlanta and work with our writers to cover #HomeDeliveryW and place your work infront […]

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As eCommerce grows, so does need for reverse logistics

Getting reverse logistics right is the big secret for eCommerce success.  As more and larger products like furniture, electronics and appliances are sold using eCommerce platforms, the necessary capability for those retailers is reverse logistics.  Manna Distribution Services General Manager Justin Mann will be on hand at Home Delivery World 2016 on March 30 and […]

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U.S. begins easing Cuban embargo – what does it mean for delivery and ecommerce industries?

U.S. begins easing Cuban embargo – what does it mean for delivery and ecommerce industries?

  On Dec. 17, 2014, President Obama announced the United States will re-establish normal diplomatic relations with Cuba and that certain economic sanctions will be eased. Notwithstanding the media frenzy implying that the embargo has been lifted, it is much more likely the easing will take place in measured steps. At Home Delivery World 2016, […]

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The Home Depot and RLA on returns

The Home Depot and RLA on returns

The Home Depot is one of the largest retailers in the nation. The Retail Logistics Association is one of the industry’s top names. At Home Delivery World 2015, Charles Johnston, Director of Repairs and Refunds for the Home Depot partnered with Gailen Vick, Founder and President of the RLA, for a case study on the […]

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Omni-Channel Home Delivery Success

Omni-Channel Home Delivery Success

Omni-channel home delivery strategies and technologies have exploded on a global basis in recent years. As a global leader in providing on-demand, software-as-a-service solutions focused on improving productivity, Descartes is distilling some of the best practices in the market that can truly change a retailer’s performance. A number of market leaders have taken different approaches […]

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Returns are the key to retaining UK customers says new research

Written by on May 15, 2015 in reverse logistics with 0 Comments
Returns are the key to retaining UK customers says new research

The following is a blog originally published here on www.turk-internet.com. Over 83% of consumers would stay loyal to a retailer with an easier returns delivery service but majority expect a free service and more convenience and choice. The MetaPack Group, the leading provider of eCommerce technology for delivery services, today highlighted new research into how […]

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