Retail

Customer Trust Hinges On Fast, Efficient Supply Chain

Customer Trust Hinges On Fast, Efficient Supply Chain

A 5 percent increase in customer retention can improve a company’s profitability by 75 percent, according to Bain and Co. Yet many retailers continue to focus more on acquisition and conversion than retention. Narvar conducted a study of more than 1,000 U.S. adults who have shopped online in the past year to analyze how they […]

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5 Secrets for Reducing Your Furniture Returns

5 Secrets for Reducing Your Furniture Returns

In furniture sales, claims and returns are perhaps the greatest threat to efficiency and profitability—not to mention customer loyalty. Are you satisfied with your claims and returns rate? If not, check out these five secrets, all proven to perform for your customers and your business: BUILD A WHITE GLOVE CULTURE Satisfaction starts on the truck, […]

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2016 Home Delivery Benchmark Study by Descartes

Written by on February 2, 2017 in business models, e-commerce, eCommerce, Reports, Retail with 0 Comments
2016 Home Delivery Benchmark Study by Descartes

Home delivery continues to rapidly evolve as new business models and strategies redefine how retailers are competing and how their financial performance has been impacted. Retailers are challenged to know what strategies in home delivery are working – and those that are not. They want to know what practices are making a difference and which […]

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The Operational Challenges of Selling Direct-to-Consumers

Written by on January 24, 2017 in business models, distribution, Retail, warehousing with 0 Comments
The Operational Challenges of Selling Direct-to-Consumers

The continued growth of ecommerce, online, and the emergence of new digital channels, such as mobile and tablets, are a driving force in the changing retail landscape. Faced with internal and external pressures to keep pace, an increasing number of brand manufacturers are establishing direct-to-consumer online sales channels. As brand manufacturers embark on the direct-to-consumer […]

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Live from #HomeDeliveryW: Google Express on bringing the store to the consumer

Written by on March 30, 2016 in business models, delivery, distribution, Retail, technology with 0 Comments
Live from #HomeDeliveryW: Google Express on bringing the store to the consumer

Today concluded on a Keynote address by an offspring of one of the most successful companies in the world: Google Express, by Google. We had Michael Pezzicola, Head of Business, Overnight Delivery, and Brian Elliott, General Manager, speak about real time inventory managementand optimization of fulfillment systems. They discussed mobile platforms and their ability to […]

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Live from #HomeDeliveryW: Tech Armor’s Joseph Jaconi on omnichannel international expansion

Live from #HomeDeliveryW: Tech Armor’s Joseph Jaconi on omnichannel international expansion

What to know before you go – International expansion strategies for omnichannel retailers Joseph Jaconi, Co Founder – General Manager, Tech Armor Tech Armor has over 9 million sales with only about 500 SKUs. International expansion has taken place mainly through marketplace expansion. Business began on Amazon, has developed to encompass most online retailers.  Core to brand-level […]

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Live from #HomeDeliveryW: The Home Depot on the importance of an interconnected retail strategy

Live from #HomeDeliveryW: The Home Depot on the importance of an interconnected retail strategy

Direct fulfillment centers – supporting online business, information technology transformation and interconnected retail strategy Elliott Crain, Senior Manager-Direct Fulfillment Solutions, The Home Depot Tim Hourigan, President- Southern Division, The Home Depot At Home Delivery World’s first keynote of 2016, Tim and Elliot discussed how The Home Depot’s supply chain went from non-existent to one of […]

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Distribution center best practices for furniture retailers

Written by on March 10, 2016 in delivery, distribution, fulfillment, Retail, Transportation with 0 Comments

Logistics is the little behind-the-scenes secret for deliriously happy returning customers.  No, we’re not getting ahead of ourselves here. Having great products, craftsmanship, impeccable design, and a caring customer service culture surely are essential components to happy customers. Those things are visible to most consumers upon their first few minutes with a company. However, getting […]

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The Home Depot and RLA on returns

The Home Depot and RLA on returns

The Home Depot is one of the largest retailers in the nation. The Retail Logistics Association is one of the industry’s top names. At Home Delivery World 2015, Charles Johnston, Director of Repairs and Refunds for the Home Depot partnered with Gailen Vick, Founder and President of the RLA, for a case study on the […]

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Postmates will deliver you more than just Chipotle

Written by on December 18, 2015 in distribution, e-commerce, fulfillment, Retail, Transportation with 0 Comments
Postmates will deliver you more than just Chipotle

With a legion of happy drivers who use their own vehicles, have a company smart phone, and an app that tells lays out their work day for them, the Postmates workforce is not unlike Uber’s. Starting primarily as a food delivery service like Seamless or Delivery.com, Postmates scored big points by teaming up with popular […]

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Is fast delivery the key online selling point in 2015?

Is fast delivery the key online selling point in 2015?

The eCommerce field in 2015 is chock full of options. A lot of giants that sell similar products work hard to give themselves the edge over competitors: through sales, publicity stunts, exclusives… but overall there seems to be one key factor that is converting customers into loyal regulars: speedy delivery. Amazon changed the game when […]

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Walmart releases the drones! (Upon FAA approval)

Written by on October 29, 2015 in delivery, Retail, Supply Chain Management with 0 Comments
Walmart releases the drones! (Upon FAA approval)

Attack of the drones! Just kidding, they’re delivering that new book you ordered. Drones are here, and despite the occasional protest of conspiracy nuts, it doesn’t look like they’re going anywhere any time soon. Individuals have been using them for making awesome videos, grabbing insane images of wildlife, and occasionally spying on their neighbors (not […]

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