eCommerce

5 Secrets for Reducing Your Furniture Returns

5 Secrets for Reducing Your Furniture Returns

In furniture sales, claims and returns are perhaps the greatest threat to efficiency and profitability—not to mention customer loyalty. Are you satisfied with your claims and returns rate? If not, check out these five secrets, all proven to perform for your customers and your business: BUILD A WHITE GLOVE CULTURE Satisfaction starts on the truck, […]

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Exploding online growth and new challenges for last mile

Written by on February 3, 2017 in delivery, eCommerce with 0 Comments
Exploding online growth and new challenges for last mile

The “last mile” is a concept that originated with the telecommunications industry. When phone lines were being installed all over the country, the main lines from city to city were not as much of a challenge to plan and construct as the lines that took the service the “last mile” to an individual’s home. In […]

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2016 Home Delivery Benchmark Study by Descartes

Written by on February 2, 2017 in business models, e-commerce, eCommerce, Reports, Retail with 0 Comments
2016 Home Delivery Benchmark Study by Descartes

Home delivery continues to rapidly evolve as new business models and strategies redefine how retailers are competing and how their financial performance has been impacted. Retailers are challenged to know what strategies in home delivery are working – and those that are not. They want to know what practices are making a difference and which […]

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Mexico: Your Next eCommerce frontier

Written by on February 1, 2017 in business models, delivery, e-commerce, eCommerce with 0 Comments
Mexico: Your Next eCommerce frontier

We all know that the e-commerce business is growing very fast in the U.S., but do you know where it is growing exponentially and not everyone is looking that way?, you guessed it… Mexico. Due to the closeness that there is between both countries and the influence that exists from the U.S. markets into the […]

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E-Commerce Packaging Preferences Survey

Written by on January 24, 2017 in e-commerce, eCommerce with 0 Comments
E-Commerce Packaging Preferences Survey

E-commerce retailers have a myriad of places they could invest their money—advertising, adding staff, product development. But what about an investment in custom packaging? Is it worthwhile, and if so, what do customers actually want from their e-commerce packaging? Shorr Packaging’s E-Commerce Packaging Preferences Survey shows that Premium Shoppers* place a value on custom packaging of their products. […]

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Meeting the Grocer-to-Home Delivery Challenge

Written by on January 4, 2017 in business models, delivery, eCommerce, technology with 0 Comments
Meeting the Grocer-to-Home Delivery Challenge

E-commerce grocery shopping has the potential to become one of the most impactful disruptors to the U.S. retail landscape over the next few years. With the total Food and Beverage market valued at $700 billion—and e-commerce currently accounting for less than 1% of that market ($70 million)—a potentially lucrative opportunity exists for traditional grocers to […]

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The Changing Landscape of Parcel Delivery

Written by on December 6, 2016 in distribution, eCommerce with 0 Comments
The Changing Landscape of Parcel Delivery

Douglas King of QVC joined us at Home Delivery World 2016 to discuss the changing landscape of parcel delivery. In this presentation, learn about the ‘retail omnivore’ and delivering what your customer wants . Download this presentation to understand more about: The ‘retail omnivore’ The Virtuous Cycle Redefining Speed Delivering on customer wants Alternate delivery […]

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Creating an effective supply chain strategy to support specialized white glove delivery

Written by on November 14, 2016 in customer satisfaction, eCommerce, technology with 0 Comments
Creating an effective supply chain strategy to support specialized white glove delivery

Abir Thakurta of Havertys joined us for Home Delivery World 2016 to discuss ‘creating an effective supply chain strategy to support specialized white glove delivery .’  In this presentation, learn about some of the key lessons Havertys has learned in how to optimize supply chain strategy . Download this presentation to understand more about: Positive brand equity Target customer Selling delivery Supply chain operating tenets Supply […]

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Download John McDonald of Poshmark’s Home Delivery World West 2015 presentation

Download John McDonald of Poshmark’s Home Delivery World West 2015 presentation

John McDonald  is the VP of Marketplace Operations for Poshmark . He presented at Home Delivery World West on the topic of leveraging your community to drive engagement. Download the presentation now to learn more about: Retaining customers by connecting them to others that share their passion Incorporating ‘experiences’ to keep your community invested Converting engagement into evangelism Interested […]

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American Eagle logistics team on flexible fulfillment

American Eagle logistics team on flexible fulfillment

Brett Briley is the Senior Manager of Customer Experience Logistics and Craig Morrison is the Manager of Flexible Fulfillment of American Eagle Outfitters . They presented at Home Delivery World West 2015 on the importance of flexible fulfillment in the logistics world. Download the presentation here to learn more about: Omni-channel initiatives to integrate online shopping with brick & mortar locations and […]

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Rakuten’s VP of Global Ecommerce on Globalization

Rakuten’s VP of Global Ecommerce on Globalization

Ryan Miller is the VP of Global Ecommerce Strategy for Rakuten. He presented in at Home Delivery World West 2015 on the topic of ecommerce globalization and the challenges and opportunity in the delivery world. Download the presentation here and learn more about: Selling and buying cross-border Choosing between marketplace and own website Creating a pre-launch […]

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Download Sam Bruni of Tilley’s Home Delivery World West 2015 presentation

Written by on August 1, 2016 in delivery, e-commerce, eCommerce, Uncategorized with 0 Comments
Download Sam Bruni of Tilley’s Home Delivery World West 2015 presentation

Sam Bruni is the Vice President of Digital for Tilley’s . He presented at Home Delivery World West on the topic of customer experience. You can download the presentation here to learn more about: Making loyalty happen, online and offline Creating a personalized customer experience Communication based on location, interests, and preferences Interested in home delivery? Join us for […]

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