e-commerce

e-commerce, ecommerce, eCommerce or e-comm, refers to the buying and selling of products or services over electronic systems such as the Internet and other computer networks. it’s more than just buying and selling products online. It also includes the entire online process of developing, marketing, selling, delivering, servicing and paying for products and services online.

5 Secrets for Reducing Your Furniture Returns

5 Secrets for Reducing Your Furniture Returns

In furniture sales, claims and returns are perhaps the greatest threat to efficiency and profitability—not to mention customer loyalty. Are you satisfied with your claims and returns rate? If not, check out these five secrets, all proven to perform for your customers and your business: BUILD A WHITE GLOVE CULTURE Satisfaction starts on the truck, […]

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2016 Home Delivery Benchmark Study by Descartes

Written by on February 2, 2017 in business models, e-commerce, eCommerce, Reports, Retail with 0 Comments
2016 Home Delivery Benchmark Study by Descartes

Home delivery continues to rapidly evolve as new business models and strategies redefine how retailers are competing and how their financial performance has been impacted. Retailers are challenged to know what strategies in home delivery are working – and those that are not. They want to know what practices are making a difference and which […]

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Mexico: Your Next eCommerce frontier

Written by on February 1, 2017 in business models, delivery, e-commerce, eCommerce with 0 Comments
Mexico: Your Next eCommerce frontier

We all know that the e-commerce business is growing very fast in the U.S., but do you know where it is growing exponentially and not everyone is looking that way?, you guessed it… Mexico. Due to the closeness that there is between both countries and the influence that exists from the U.S. markets into the […]

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E-Commerce Packaging Preferences Survey

Written by on January 24, 2017 in e-commerce, eCommerce with 0 Comments
E-Commerce Packaging Preferences Survey

E-commerce retailers have a myriad of places they could invest their money—advertising, adding staff, product development. But what about an investment in custom packaging? Is it worthwhile, and if so, what do customers actually want from their e-commerce packaging? Shorr Packaging’s E-Commerce Packaging Preferences Survey shows that Premium Shoppers* place a value on custom packaging of their products. […]

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Leading Asian Retailer Zalora Scales Communications with Nexmo APIs

Written by on August 29, 2016 in customer satisfaction, e-commerce, Reports with 0 Comments
Leading Asian Retailer Zalora Scales Communications with Nexmo APIs

Today, more and more shoppers are going mobile, changing how businesses engage these consumers. While there is still a use case for email, the channel faces stiff competition from mobile, which has proven an effective user acquisition, marketing and operational messaging channel. Understanding this trend, popular fashion retailer ZALORA sought a SMS solution to implement […]

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Download John McDonald of Poshmark’s Home Delivery World West 2015 presentation

Download John McDonald of Poshmark’s Home Delivery World West 2015 presentation

John McDonald  is the VP of Marketplace Operations for Poshmark . He presented at Home Delivery World West on the topic of leveraging your community to drive engagement. Download the presentation now to learn more about: Retaining customers by connecting them to others that share their passion Incorporating ‘experiences’ to keep your community invested Converting engagement into evangelism Interested […]

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American Eagle logistics team on flexible fulfillment

American Eagle logistics team on flexible fulfillment

Brett Briley is the Senior Manager of Customer Experience Logistics and Craig Morrison is the Manager of Flexible Fulfillment of American Eagle Outfitters . They presented at Home Delivery World West 2015 on the importance of flexible fulfillment in the logistics world. Download the presentation here to learn more about: Omni-channel initiatives to integrate online shopping with brick & mortar locations and […]

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Rakuten’s VP of Global Ecommerce on Globalization

Rakuten’s VP of Global Ecommerce on Globalization

Ryan Miller is the VP of Global Ecommerce Strategy for Rakuten. He presented in at Home Delivery World West 2015 on the topic of ecommerce globalization and the challenges and opportunity in the delivery world. Download the presentation here and learn more about: Selling and buying cross-border Choosing between marketplace and own website Creating a pre-launch […]

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Download Sam Bruni of Tilley’s Home Delivery World West 2015 presentation

Written by on August 1, 2016 in delivery, e-commerce, eCommerce, Uncategorized with 0 Comments
Download Sam Bruni of Tilley’s Home Delivery World West 2015 presentation

Sam Bruni is the Vice President of Digital for Tilley’s . He presented at Home Delivery World West on the topic of customer experience. You can download the presentation here to learn more about: Making loyalty happen, online and offline Creating a personalized customer experience Communication based on location, interests, and preferences Interested in home delivery? Join us for […]

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Jon Venverloh of Google Shopping’s Home Delivery World West 2015 keynote

Jon Venverloh of Google Shopping’s Home Delivery World West 2015 keynote

Jon Venverloh, Director of Global Sales for Google Shopping, presented at Home Delivery World West 2015 in San Diego. He presented on the topic of increasing gross merchandising volume through m-commerce and development. You can download the presentation here to learn more about: How much advantage do frontrunners get? Until when? How long does it take to […]

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Stormy Simon of Overstock.com’s Home Delivery World West 2015 keynote

Stormy Simon of Overstock.com’s Home Delivery World West 2015 keynote

Stormy Simon, the CEO of Overstock.com, was our keynote speaker in Home Delivery World West in 2015 in San Diego. Stormy presented in 2015 on the topic of brand differentiation and staying competitive. Download the presentation to learn more about: Overstock’s secret to delivering personalized experiences for big box items Choosing the right partner to create a […]

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Live from #HomeDeliveryW: Rakuten’s Ryan Miller on international expansion

Live from #HomeDeliveryW: Rakuten’s Ryan Miller on international expansion

Grow as you go – expanding from US to Japan Ryan Miller, Vice President of Global eCommerce Strategy, Rakuten Rakuten is one of the world’s largest online retailers, specializing in cross-border sales. Just in Japan, Rakuten has over 100 million members and has captured over 30% of the eCommerce market, making 17 billion USD in sales just […]

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