Freya Smale

Hello my name is Freya and I am a Marketing Manager at Terrapinn.. Please feel free to comment and share your views!
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The new challenges of last mile deliveries. ENGAGEMENT matters

Written by on February 13, 2017 in business models, customer satisfaction, delivery with 0 Comments
The new challenges of last mile deliveries. ENGAGEMENT matters

We have all experienced the frustration of being given a 5 hour window for when a delivery or service person will arrive; basically throwing away an entire day waiting. Last mile deliveries comes with a slew of logistical challenges, but many companies often forget to think of the most important link in the supply chain […]

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5 Secrets for Reducing Your Furniture Returns

5 Secrets for Reducing Your Furniture Returns

In furniture sales, claims and returns are perhaps the greatest threat to efficiency and profitability—not to mention customer loyalty. Are you satisfied with your claims and returns rate? If not, check out these five secrets, all proven to perform for your customers and your business: BUILD A WHITE GLOVE CULTURE Satisfaction starts on the truck, […]

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Exploding online growth and new challenges for last mile

Written by on February 3, 2017 in delivery, eCommerce with 0 Comments
Exploding online growth and new challenges for last mile

The “last mile” is a concept that originated with the telecommunications industry. When phone lines were being installed all over the country, the main lines from city to city were not as much of a challenge to plan and construct as the lines that took the service the “last mile” to an individual’s home. In […]

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The Power of the Enterprise Crowd

Written by on January 16, 2017 in delivery, Supply Chain Management with 0 Comments
The Power of the Enterprise Crowd

Guru Rao and Jeff Gant of nuVizz Inc. joined us for Home Delivery World 2016 to discuss ‘the power of the enterprise crowd’. In this presentation, learn about mobile business software solutions for logistics & transportation. Download this presentation to understand more about: Mobile track & trace solutions for logistics & transportation 8 key findings […]

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Meeting the Grocer-to-Home Delivery Challenge

Written by on January 4, 2017 in business models, delivery, eCommerce, technology with 0 Comments
Meeting the Grocer-to-Home Delivery Challenge

E-commerce grocery shopping has the potential to become one of the most impactful disruptors to the U.S. retail landscape over the next few years. With the total Food and Beverage market valued at $700 billion—and e-commerce currently accounting for less than 1% of that market ($70 million)—a potentially lucrative opportunity exists for traditional grocers to […]

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Improving the International Experience Through Visibility to All Costs and Information

Written by on December 15, 2016 in customer satisfaction with 0 Comments
Improving the International Experience Through Visibility to All Costs and Information

Greg Dahlstrom of Bodybuilding.com joined us for Home Delivery World 2016 to discuss ‘ improving international experience through visibility to all costs and information ‘. In this presentation, learn about ensuring a positive delivery experience for your customers . Download this presentation to understand more about: Where to ship? How to ship? Transit times Who […]

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The Changing Landscape of Parcel Delivery

Written by on December 6, 2016 in distribution, eCommerce with 0 Comments
The Changing Landscape of Parcel Delivery

Douglas King of QVC joined us at Home Delivery World 2016 to discuss the changing landscape of parcel delivery. In this presentation, learn about the ‘retail omnivore’ and delivering what your customer wants . Download this presentation to understand more about: The ‘retail omnivore’ The Virtuous Cycle Redefining Speed Delivering on customer wants Alternate delivery […]

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Transportation Costs: Carrier Trends and Changes

Written by on December 1, 2016 in Transportation with 0 Comments
Transportation Costs: Carrier Trends and Changes

Brian Bourke of SEKO Logistics joined us at Home Delivery World 2016 to discuss carrier trends and changes in transportation costs . In this presentation, learn about some of what has influenced recent changes in costs. Download this presentation to understand more about: Dimensional pricing Capacity crunch USPS vs. FedEx/UPS Trade Facilitation Act Airfreight and much […]

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Utilizing Your Technology and Transportation Partners to Transform Your Delivery Model

Written by on November 30, 2016 in business models, delivery, distribution with 0 Comments
Utilizing Your Technology and Transportation Partners to Transform Your Delivery Model

Bob Bauer and Robert Foster of DispatchTrack and MXD Group joined us for Home Delivery World 2016 to discuss ‘ utilizing your technology and transportation partners to transform your delivery model ‘.  In this presentation, learn about providing real time visibility to customers. Download this presentation to understand more about: Higher customer expectations Supply chain […]

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Disrupting the Last Mile With Robots

Written by on November 21, 2016 in delivery, technology with 0 Comments
Disrupting the Last Mile With Robots

Allan Martinson of Starship Technologies joined us for Home Delivery World 2016 to discuss ‘disrupting the last mile with robots‘. In this presentation, learn about Starship’s self-driving delivery robots. Download this presentation to learn more about: The last mile math How Starship works Starship math Last mile: the largest industry not disrupted by technology? Evolution […]

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Creating an effective supply chain strategy to support specialized white glove delivery

Written by on November 14, 2016 in customer satisfaction, eCommerce, technology with 0 Comments
Creating an effective supply chain strategy to support specialized white glove delivery

Abir Thakurta of Havertys joined us for Home Delivery World 2016 to discuss ‘creating an effective supply chain strategy to support specialized white glove delivery .’  In this presentation, learn about some of the key lessons Havertys has learned in how to optimize supply chain strategy . Download this presentation to understand more about: Positive brand equity Target customer Selling delivery Supply chain operating tenets Supply […]

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Home Delivery World West has landed

Written by on August 31, 2016 in customer satisfaction with 0 Comments
Home Delivery World West has landed

Home Delivery World West will be getting underway in a few short hours and we can’t wait to see you. Here is a rundown of everything you need to know: Number 1: Schedule Please find the most up-to date agenda on our event website here, or if you want a printer friendly version, download it. […]

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