The new challenges of last mile deliveries. ENGAGEMENT matters

Written by on February 13, 2017 in business models, customer satisfaction, delivery with 0 Comments
The new challenges of last mile deliveries. ENGAGEMENT matters

We have all experienced the frustration of being given a 5 hour window for when a delivery or service person will arrive; basically throwing away an entire day waiting. Last mile deliveries comes with a slew of logistical challenges, but many companies often forget to think of the most important link in the supply chain […]

Continue Reading

An Ace Up Your Sleeve: The parcel contract negotiations handbook

Written by on February 7, 2017 in business models, delivery, Reports with 0 Comments
An Ace Up Your Sleeve: The parcel contract negotiations handbook

Your Budget Shouldn’t Be a Blind Gamble! In parcel contract negotiations, the deck is often stacked against you. It’s difficult to negotiate the best rates when benchmarking data isn’t easy to find and parcel carriers are constantly changing the rules of the game. Then there’s the sleight of hand—the “added value,” “expanded services,” and “rebates” carriers […]

Continue Reading

Customer Trust Hinges On Fast, Efficient Supply Chain

Customer Trust Hinges On Fast, Efficient Supply Chain

A 5 percent increase in customer retention can improve a company’s profitability by 75 percent, according to Bain and Co. Yet many retailers continue to focus more on acquisition and conversion than retention. Narvar conducted a study of more than 1,000 U.S. adults who have shopped online in the past year to analyze how they […]

Continue Reading

5 Secrets for Reducing Your Furniture Returns

5 Secrets for Reducing Your Furniture Returns

In furniture sales, claims and returns are perhaps the greatest threat to efficiency and profitability—not to mention customer loyalty. Are you satisfied with your claims and returns rate? If not, check out these five secrets, all proven to perform for your customers and your business: BUILD A WHITE GLOVE CULTURE Satisfaction starts on the truck, […]

Continue Reading

Exploding online growth and new challenges for last mile

Written by on February 3, 2017 in delivery, eCommerce with 0 Comments
Exploding online growth and new challenges for last mile

The “last mile” is a concept that originated with the telecommunications industry. When phone lines were being installed all over the country, the main lines from city to city were not as much of a challenge to plan and construct as the lines that took the service the “last mile” to an individual’s home. In […]

Continue Reading

2016 Home Delivery Benchmark Study by Descartes

Written by on February 2, 2017 in business models, e-commerce, eCommerce, Reports, Retail with 0 Comments
2016 Home Delivery Benchmark Study by Descartes

Home delivery continues to rapidly evolve as new business models and strategies redefine how retailers are competing and how their financial performance has been impacted. Retailers are challenged to know what strategies in home delivery are working – and those that are not. They want to know what practices are making a difference and which […]

Continue Reading

Mexico: Your Next eCommerce frontier

Written by on February 1, 2017 in business models, delivery, e-commerce, eCommerce with 0 Comments
Mexico: Your Next eCommerce frontier

We all know that the e-commerce business is growing very fast in the U.S., but do you know where it is growing exponentially and not everyone is looking that way?, you guessed it… Mexico. Due to the closeness that there is between both countries and the influence that exists from the U.S. markets into the […]

Continue Reading

Top Trends and Insurance Implications in Home Delivery

Written by on January 27, 2017 in business models, delivery, Reports with 0 Comments
Top Trends and Insurance Implications in Home Delivery

This March, Atlanta will welcome the largest collection of home delivery, last mile and white glove retailers and solution providers at the fifth annual Home Delivery World 2017 trade show. This event offers a unique opportunity for members of our community to discuss, learn and share information that impacts our daily operations, pricing, and product […]

Continue Reading

The Operational Challenges of Selling Direct-to-Consumers

Written by on January 24, 2017 in business models, distribution, Retail, warehousing with 0 Comments
The Operational Challenges of Selling Direct-to-Consumers

The continued growth of ecommerce, online, and the emergence of new digital channels, such as mobile and tablets, are a driving force in the changing retail landscape. Faced with internal and external pressures to keep pace, an increasing number of brand manufacturers are establishing direct-to-consumer online sales channels. As brand manufacturers embark on the direct-to-consumer […]

Continue Reading

E-Commerce Packaging Preferences Survey

Written by on January 24, 2017 in e-commerce, eCommerce with 0 Comments
E-Commerce Packaging Preferences Survey

E-commerce retailers have a myriad of places they could invest their money—advertising, adding staff, product development. But what about an investment in custom packaging? Is it worthwhile, and if so, what do customers actually want from their e-commerce packaging? Shorr Packaging’s E-Commerce Packaging Preferences Survey shows that Premium Shoppers* place a value on custom packaging of their products. […]

Continue Reading

The Power of the Enterprise Crowd

Written by on January 16, 2017 in delivery, Supply Chain Management with 0 Comments
The Power of the Enterprise Crowd

Guru Rao and Jeff Gant of nuVizz Inc. joined us for Home Delivery World 2016 to discuss ‘the power of the enterprise crowd’. In this presentation, learn about mobile business software solutions for logistics & transportation. Download this presentation to understand more about: Mobile track & trace solutions for logistics & transportation 8 key findings […]

Continue Reading

How FreshDirect is differentiating by connecting its people, products and assets

How FreshDirect is differentiating by connecting its people, products and assets

FreshDirect is a thriving e-grocer based in Long Island City, New York that also serves portions of New Jersey, Connecticut and the Philadelphia areas. Founded in 2002, the company allows users to place orders online for high quality food that is straight from farm to table. The company relies on a mobile fleet of more […]

Continue Reading

Top
Geolocation