Alison Souter – what it’s like being a Customer Service Manager with the MBA Training Company

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After graduating from University of the West of England with a BA Hons in Equine Business Management, I knew the Events industry was where I wanted to be. Having a keen interest in Stage Management at school and volunteering at international equestrian events while studying I craved the excitement and satisfaction of working through a process from start to finish.

I was first introduced to Terrapinn through conference hostess work for the Health Network Communications, a Terrapinn life sciences business and then joined the MBA Training Company as Customer Service Manager in September 2011. After working with horses for two years, the first few weeks in an office were a daunting prospect, but everyone made me feel very welcome, and pretty soon I had settled in. Working in a small, dedicated team makes being part of the MBA Training Company fun so it doesn’t feel like work!

As Customer Service Manager, I interact with the delegates on a daily basis, from answering queries to sending final details of the course, and thanking them for attending afterwards. No two days are the same, which is something that makes my role exciting, challenging and worthwhile. Attending courses and meeting the delegates is a very rewarding part of my job, and builds relationships with companies as well as individuals.

A few months after joining the company, I was offered the opportunity to assist our Experience Manager with arranging the courses. This was an exciting opportunity for me to see the process from another perspective, and experience first hand the challenges that can arise. Being given such an opportunity after only being at the company for three months, really made me feel part of the team, and shows the true values of Terrapinn – providing people with opportunities to try new roles and expand their experience.